Q. HOW DO I PLACE AN ORDER?
  
 
A. Orders can be made by simply visiting our products page on our website, at www.tinytotstravel.com. After we receive your request, one of our friendly staff will contact you within 24 hours to review and confirm the order. You may also place an order by calling us at 425-943-0099. Final confirmation of your order will be made by phone or e-mail, depending on your preference, 48 hours prior to your arrival.
  
 
Q. HOW IS YOUR EQUIPMENT CLEANED?
 
  
 
A. We follow all Washington Department of Health regulations with regards to the regulations on cleaning solutions and procedures for infant and children's toys, furniture, and cloth items. These are the same guidelines that all licensed child care centers are required to follow.
 
  
 
Q. HOW NEW IS YOUR EQUIPMENT?
 
  
 
A. All of our Equipment is purchased new by Tiny Tots Travel, LLC. We promptly send in all warranties so we can be notified of any recalls or safety issues. In addition we track all recalls on the consumer reports website. Your child's safety is our primary concern. We can provide you with any brand or model information.
 
  
 
Q. WHAT IS YOUR CANCELLATION POLICY?
 
  
 
A. All orders cancelled within 48 hours will be charged 50% of original order. Orders cancelled before 48 hours will be charged a $10.00 processing fee.
  
 
Q. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
  
 
A. We accept Visa/MasterCard or cash for all orders. Credit card orders are processed after delivery but are verified at the time of reservation. Cash expected to be paid in full at time of delivery, as well as a Visa or MasterCard number for deposit only.
  
 
Q. DO YOU OFFER DISCOUNTS?
 
  
 
A. Definitely! We offer 5% discounts on all orders over $200 (not including delivery charges) and 5% discounts to all returning customers. Please contact us for more information. We will always try to make your stay as affordable and hassle free as possible whether for one night or for two months.
 
  
 
Q. IS THERE A MINIMUM ORDER THAT I NEED TO MAKE?
 
  
 
A. Yes, a $30.00 minimum order is required (not including delivery charges).
  
 
Q. HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
 
    
 
A. To ensure availability, we suggest you place your order as soon as your travel plans
are confirmed. We do understand that sometimes plans cannot be made until the last minute so we will do our best to accommodate your schedule and needs.
 
  
 
Q. WHAT ARE YOUR DELIVERY POLICIES?
 
  
 
A. There is a minimum delivery charge of $25.00 roundtrip (delivery and pick up) per
order. Charges may vary depending upon delivery location, distance, and time of day
delivery is needed. We will do all we can to accommodate your schedule. We do offer self pick up and drop off at our warehouse in Bellevue.
 
  
Q.DO YOU HAVE LONG TERM RENTALS?

 
A. Yes, we do have monthly rental rates for all of our equipment. Please call us for details and prices. 425-943-0099
 
 
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