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Q. HOW DO I PLACE AN ORDER?
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A. Baby equipment rental orders can be made by simply visiting the products page on this website. Once we receive your request, our friendly staff will contact you within 24 hours to review and confirm the order. You may also place an order by calling us at 425-943-0099. |
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Q. HOW IS YOUR EQUIPMENT CLEANED?
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A. We follow all Washington State Department of Health regulations for cleaning solutions and procedures for infant and children's toys, furniture, and cloth items. These are the same guidelines that all licensed child care centers are required to follow.
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Q. HOW NEW IS YOUR EQUIPMENT?
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A. All of our baby rental equipment is purchased new by Tiny Tots Travel, LLC. We promptly send in all warranties so we can be notified of any recalls or safety issues. In addition, we track all recalls on the consumer reports website. Your child's safety is our primary concern. We can provide you with any brand or model information.
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Q. WHAT IS YOUR CANCELLATION POLICY?
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A. All baby equipment rental orders cancelled within 48 hours of delivery will be charged 50% of the original order amount. Orders cancelled before 48 hours will be charged a $10.00 processing fee.
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Q. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
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A. We accept Visa, MasterCard, Discover, or cash for all orders. Credit card orders are processed after delivery, but will be verified when the reservation is made. Cash must be paid in full at the time of delivery and requires a credit card number for the security deposit.
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Q. DO YOU OFFER DISCOUNTS?
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A. Discounts on baby gear rentals are definitely available! We offer 5% discounts on all orders over $200 (not including tax & delivery charges) and a 5% discount to all returning customers. Please contact us for more information. We will always try to make your stay as affordable and hassle free as possible, whether it be for one night or for two months. Click here to see our package deals!
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Q. IS THERE A MINIMUM ORDER THAT I NEED TO MAKE?
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A. Yes, a $45.00 minimum order is required (not including tax & delivery charges).
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Q. HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
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A. To ensure availability, we suggest you place your order as soon as your travel plans are confirmed. We do understand that sometimes plans cannot be made until the last minute, and we will do our best to accommodate your schedule and needs.
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Q. WHAT ARE YOUR DELIVERY POLICIES?
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A. There is a minimum delivery charge of $25.00 roundtrip (delivery and pick up) per order. Charges may vary depending upon delivery location and distance. We have three delivery windows to choose from.
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Q.DO YOU HAVE LONG TERM RENTALS?
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A. Yes, we do have monthly rental rates for all of our equipment. Please call us for details and prices. 425-943-0099
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Q. WHAT AREAS DO YOU SERVICE?
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A. Tiny Tots Travel services the greater Puget Sound area, including Seattle, Bellevue, Redmond, Issaquah, Everett, Renton, Kirkland, Tacoma, Puyallup, Kent, Federal Way, Auburn, Snoqualmie, North Bend, Sammamish, Mercer Island, Tukwila, Snohomish, Monroe, Edmonds, Marysville, Lynnwood, Woodinville, and more.
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Q. WHAT ARE YOUR HOURS?
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A. Tiny Tots Travel makes every effort to accommodate customers needs and therefore does not have set hours. We are closed on Sundays.
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